Client Advisor, Mall of The Emirates, Emirati Only (Full-Time/Part-Time)

Job Description

Emirati Client Advisors

Your Purpose

Client Engagement

• Create and maintain strong relationships with clients through personalised attention and regular follow-ups.
• Acquire and retain clients to grow your own and the store’s client book.
• Conduct private appointments to drive loyalty, repeat business, and incremental sales.
• Understand client preferences to support styling, wardrobe curation, and cross-selling.
• Celebrate key client milestones to strengthen engagement and retention.
• Maintain accurate client records and ensure exceptional client experience across the store.

Service & Sales Excellence

• Achieve individual and store sales targets and commercial KPIs.
• Deliver a luxury service experience using your knowledge of Burberry’s fashion, products, and heritage.
• Guide clients through the full Burberry journey, from first impression to follow-up.
• Provide efficient after-sales service to foster long-term loyalty.
• Support store operations including stock management, replenishment, and visual merchandising.
• Contribute to a collaborative, inspiring team culture.

Who You Are

• Authentic, confident, and passionate about luxury fashion.
• Creative in your approach to selling and engaging clients.
• Strive for excellence in every client interaction.
• Culturally connected, with strong communication skills in Arabic; English is a plus.
• Curious and enthusiastic about fashion, art, and culture.

Experience & Requirements

• Minimum 2 years in a client-focused role, ideally in luxury retail.
• Proven track record in exceeding sales targets and delivering personalised client experiences.
• Fluent in Arabic; English proficiency is desirable.
• Strong understanding of retail operations, product knowledge, and competitor landscape.

Why Burberry

• Work with one of the world’s most prestigious luxury brands.
• Access to exclusive fashion, styling, and cultural experiences.
• Be part of a supportive, high-performing team that celebrates individuality.
• Opportunities for career development in the UAE and internationally.
• Full-Time and Part-Time positions available.
• Apply today and become a part of Burberry’s legacy in Dubai.
• Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.