Client Advisor - Luxury, Watches, Jewelry and Fashion

Overview

Responsibilities

• Offering product information and guidance to the Customers in the stores.
• Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
• Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
• Build customer Data base and follow-up with the VIP customers.
• Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
• Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
• Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
• Participate in ongoing training and development programs to enhance product knowledge and sales skills.
• Managing after sales service

Qualifications and Requirements

• Excellent communication skills in Arabic and English.
• Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Proficiency in basic math and experience using a point-of-sale (POS) system.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Positive attitude, self-motivated, and a team player.
• High school diploma or equivalent required; additional education or certifications are a plus.