Senior Client Advisor

Company Description

Role Description: Fashion Client Advisor

Key Responsibilities

• **Personalized Styling:**
• Act as a wardrobe consultant, offering expert advice on fit, fabric, and trends to help clients curate looks that suit their lifestyle.
• **Relationship Management (Clienteling):**
• Build and maintain a loyal client book by proactively reaching out regarding new arrivals, private events, and personalized recommendations.
• **Brand Ambassadorship:**
• Embody the brand’s aesthetic and values, serving as a living representation of the collection.
• **Sales Excellence:**
• Consistently meet and exceed individual and store sales targets through sophisticated selling techniques.
• **Visual Standards:**
• Ensure the shop floor is immaculate, assisting with visual merchandising to keep the display as sharp as the garments.
• **Product Expertise:**
• Maintain a deep understanding of current collections, seasonal inspirations, and the technical craftsmanship behind each piece.

Qualifications & Requirements

Professional Skills

• **Experience:**
• 1–3+ years in premium or luxury retail.

Experience

• with one-on-one clienteling is highly preferred.
• **Sales Prowess:**
• A proven track record of hitting KPIs and managing a personal client book.
• **Communication:**
• Exceptional verbal and written communication skills—you should be as comfortable writing a "thank you" note as you are explaining the nuances of silk-blend tailoring.
• **Tech-Savvy:**
• Proficiency with POS systems and CRM software to track client preferences and purchase history.

Interpersonal Traits

• **The "Fashion Lens":**
• A natural eye for style and a genuine interest in the industry’s moving parts (trends, designers, and fabrications).
• **Emotional Intelligence:**
• The ability to read a client’s mood and adjust your service style—knowing when to lean in and when to give them space.
• **Resilience:**
• A positive attitude that stays intact during high-pressure sales seasons or when dealing with complex client requests.
• **Adaptability:**
• Comfortable working in a fast-paced environment with a flexible schedule, including weekends and holidays.