Client Account Manager- B2B professional-services environment (accounting, tax, audit)
Role Overview
Own client relationships end-to-end across a B2B portfolio spanning multiple industries and specialist engagements.
Coordinate delivery across accounting, tax, back-office, and payroll teams.
Represent a unified advisory relationship so clients have one point of contact across departments.
Key Skills for This Role
Full Job Posting
About the role
Own client relationships end-to-end across a B2B portfolio spanning multiple industries and specialist engagements.
Coordinate delivery across accounting, tax, back-office, and payroll teams.
Represent a unified advisory relationship so clients have one point of contact across departments.
Client relationships and service coordination
- Serve as the named contact for clients including law firms, clinics, consultancies, real estate businesses, IT firms, F&B businesses, foreign branches, and startups.
- Explain clients' tax and compliance positions in plain language without performing technical work.
- Run regular account reviews and proactively flag filing deadlines, VAT refund risks, and substance gaps.
- Coordinate delivery teams, track engagement time bookings, identify scope or capacity issues, and maintain auditable client commitment records.
Quality, escalation, and retention
- Own first-line service escalations, coordinate resolution with technical teams, and close the loop with clients in writing.
- Monitor account health and flag dissatisfaction or churn risk early.
- Identify appropriate opportunities to introduce additional services.
- Success measures include client satisfaction and retention, acknowledgment of requests within 24 hours as standard, resolved escalations without recurrence, and on-time delivery.
Must-have qualifications
- 3–5 years of UAE experience in account management, client services, or customer success in a B2B professional-services environment such as accounting, tax, audit, or legal services.
- Proven ownership of multiple concurrent B2B accounts.
- Comfort serving as the client's escalation point, rather than only relaying messages.
- Strong written follow-up discipline, with commitments tracked and closed in writing.
- Bachelor's degree in Accounting, Business, Finance, or a related field is expected.
Nice-to-have qualifications
- Working knowledge of UAE corporate tax and VAT concepts, including QFZP status, sufficient for credible client conversations rather than technical work.
- Ability to adapt communication across varied client types.
- Prior exposure to free-zone, professional-services, or HNWI-adjacent client bases.
Work location
- The role is in person.
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