Account Manager- B2B professional-services environment
Role Overview
Own relationships across a B2B client portfolio spanning law firms, clinics, consultancies, real estate, IT, food and beverage, foreign branches and startups.
Coordinate delivery across accounting, tax, back office and payroll, and help client work move forward when needed.
The role includes specialist engagements such as QFZP advisory, tax health checks and HNWI structures.
Key Skills for This Role
Full Job Posting
Role overview
Own relationships across a B2B client portfolio spanning law firms, clinics, consultancies, real estate, IT, food and beverage, foreign branches and startups.
Coordinate delivery across accounting, tax, back office and payroll, and help client work move forward when needed.
The role includes specialist engagements such as QFZP advisory, tax health checks and HNWI structures.
Client ownership and delivery
- Serve as the named contact for a varied portfolio and provide a unified-advisor experience across company departments.
- Explain clients’ tax and compliance positions in plain terms without doing the technical work.
- Run account reviews and flag risks proactively, including filing deadlines, VAT refunds at risk and substance gaps.
- Coordinate accounting, tax, back-office and payroll teams to maintain delivery schedules.
- Track internal time bookings and raise scope or capacity issues early; maintain auditable records of commitments and status.
- Own first-line service escalations, coordinate technical resolution and close the loop with clients in writing.
- Monitor account health and churn risk, and identify relevant opportunities to introduce additional services.
Required experience and qualifications
- 3–5 years of UAE experience in account management, client services or customer success within B2B professional services such as accounting, tax, audit or legal.
- Proven ownership of multiple concurrent B2B accounts and comfort serving as the client escalation point.
- Strong written follow-up discipline, tracking commitments and closing them out in writing.
- Bachelor’s degree in Accounting, Business, Finance or a related field is expected.
Preferred experience
- Working knowledge of UAE corporate tax and VAT concepts, including QFZP status, is a nice-to-have rather than a requirement.
- Adaptability across different client types and prior exposure to free-zone, professional-services or HNWI-adjacent clients are preferred.
Success measures
Measures include client satisfaction and retention, response acknowledgment within 24 hours as standard, escalations resolved without recurrence, and on-time delivery against agreed commitments.
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