Cleaning Supervisor

Role summary

Housekeeping operations

• Supervise daily cleaning in guest and staff areas, outdoor spaces, and amenities; maintain rooms and common spaces to luxury hospitality standards.
• Inspect completed work and ensure guest rooms and suites are ready before resident or guest arrivals.
• Create and manage daily cleaning schedules, deep-cleaning plans, and seasonal maintenance programmes.
• Train and supervise housekeepers and support staff, allocate duties, monitor productivity, and conduct reviews and coaching.
• Manage staff attendance, leave planning, and shift schedules.
• Monitor stock of cleaning materials, chemicals, linen, and supplies; coordinate replenishment, maintain records, and minimise waste.
• Ensure correct storage and use of cleaning products and equipment and compliance with hygiene, sanitation, and safety standards.
• Supervise cleaning contractors and specialist vendors, verify their work, and coordinate deep cleaning.
• Respond to resident requests discreetly and maintain housekeeping, inventory, staff, and inspection records.
• Prepare reports and checklists and coordinate maintenance issues with relevant teams.

Experience and education

• 5–10 years of housekeeping or cleaning operations experience, including at least 2–3 years in a supervisory or similar leadership role.
• High school diploma or equivalent.
• Experience in luxury villas, private residences, five-star hotels, resorts, palaces, or premium residential properties is preferred.
• Hospitality, Housekeeping, or Hotel Management certification is preferred.

Skills and capabilities

• Strong knowledge of cleaning standards, hygiene practices, and housekeeping operations; experience supervising multicultural teams.
• Excellent attention to detail and quality control; able to plan schedules and manage competing priorities.
• Experience managing inventory and housekeeping supplies.
• Good English communication and basic computer skills, such as Microsoft Office, email, and reporting tools.
• Service-oriented, professional, discreet, organised, dependable, proactive, and committed to confidentiality.

Preferred industry experience

• Experience in luxury hotels and resorts, private villas and estates, VIP residences, executive guest houses, premium residential communities, property management, or facilities management is preferred.

Success measures