pinpoint
Claims Specialist
CFC
Melbourne, AUS
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 months ago
Microsoft OutlookECF
Key Skills for This Role
Microsoft OutlookECF
Full Job Posting
Key Responsibilities
- Proactively handle a cross-section of claims including professional liability, management liability, D&O and E&O claims on behalf of CFC from first notification of loss to settlement. You will also handle claims, as necessary, on behalf of CFC Claims Australia as a TPA to CFCU (surplus lines).
- Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
- General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
- Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
- Identify and escalate claims related issues to Claims Manager and Claims Director where necessary.
Skills, Knowledge & Expertise
- Minimum of 3 years’ experience of handling claims.
- Good understanding of insurance policy wordings – policies a particular advantage.
- Experienced at working with incident response vendors, in particular legal and forensic providers.
- Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
- Experienced at dealing with external stakeholders in a customer service or consultancy environment
- Excellent communication skills and capable of credibly speaking to clients and partners and the value CFC’s products and services provide in responding to them.
- Positive and enthusiastic attitude.
About CFC
Insurance1458 employeesFounded 1999
Private specialist insurance provider serving businesses with cyber, emerging-risk, and other commercial insurance products.
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