Claims Consultant

Role overview

Key responsibilities

• Assess and manage travel and medical insurance claims according to policy coverage and company guidelines.
• Communicate clearly, empathetically, and professionally with customers.
• Make informed decisions on complex, high-value, and non-routine claims.
• Work with Claims, Teleclaims, Medical Assistance, and other internal teams.
• Support process optimisation and improvement initiatives.
• Contribute to team capability through coaching, mentoring, and knowledge sharing.
• Maintain quality, compliance, and regulatory standards.
• Use digital tools, customer insights, and data-informed decisions to support claim outcomes.
• Manage claims efficiently and support team performance targets.

Experience and expertise

• Previous insurance claims assessment experience; travel, medical, health, or general insurance experience is ideal.
• Ability to interpret policy wording and apply coverage accurately.
• Experience managing complex and high-value claims.
• Strong analytical, problem-solving, compliance, governance, and risk capabilities.

Communication and working style

• Excellent written and verbal communication and ability to explain complex information clearly.
• Ability to build rapport with customers and stakeholders and handle negotiation or conflict resolution.
• Adaptability, digital literacy, and confidence working across multiple systems.
• Continuous improvement mindset, curiosity, collaboration, and knowledge sharing.

Why join Allianz Partners

• The company offers a supportive, inclusive, collaborative culture and local support within a global organisation.
• The role offers professional development and career growth opportunities.
• The claims environment is digitally enabled and focused on innovation, operational excellence, and continuous improvement.
• The work supports customers during challenging and unexpected situations.