CKA - Service Engineer , Khobar - Saudi National

Role Overview

Responsibilities

• To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products.
• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
• Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
• Optimize the stock inventory, rotation, and balance this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and Marketing department by using 'OnSite-InSight'.
• Make contributions to the ongoing development of the team and overall service performance.
• Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account manager on customer issues.
• Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
• Look for opportunities to develop other areas of the client's business and liaise with the account manager accordingly.

Qualifications

• Engineering Degree or Diploma (electronics, mechanics, and software)
• Relevant experience in the service industry
• Experience in understanding and following health and safety guidelines
• Demonstrates a high technical aptitude with excellent fault-finding skills
• Good customer handling and communication skills. Able to give customer instruction.
• Team player that focuses on optimizing the team output
• Good commercial insight and business acumen
• Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)
• Current GCC driving license

Competencies Required

• Able to work on own initiative and in a team environment.
• The ability to 'think outside the box' for when solving problems
• A high level of accuracy to provide relevant/timely information
• The ability to get good results whilst working under pressure
• Diplomacy and good communication skills

KPIs

Canon Core Behaviors

About Us

Why Join Us

• Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.
• Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.
• Benefit from continuous learning with access to extensive online resources and tailored development programs.
• Join a company that truly values sustainability, inclusion, and your personal growth.