CE - System Engineer

Role Overview

Pre-Sales Support

• Validate proposed solutions against customer requirements, SOWs, licensing, hardware specifications, and delivery effort.
• Conduct technical discovery workshops and infrastructure assessments.
• Analyze business processes, document workflows, and print environments to recommend solutions.
• Identify implementation risks, technical dependencies, and integration requirements.
• Support presentations, demonstrations, proofs of concept, customer workshops, sizing, scoping, and solution architecture.

Print and Information Management

• Install and configure uniFLOW, uniFLOW Online, PaperCut, and related print management applications.
• Configure secure, pull, Follow-Me, mobile, and guest printing.
• Configure authentication with Active Directory, Azure AD, PINs, card readers, and SSO.
• Implement cost recovery, departmental charging, quotas, print accounting, reporting, auditing, and compliance.
• Deploy scan-to-email, scan-to-folder, scan workflows, fleet optimization, and multifunction-device integrations.
• Implement document management, content management, capture, OCR, IDP, archiving, retention, workflow, and digital signature solutions.
• Integrate solutions with ERP, HRMS, CRM, APIs, web services, and data exchange mechanisms.

Project Delivery and Support

• Gather detailed requirements and complete deliverables to agreed scope and timelines.
• Document customizations, integrations, configurations, incidents, and post-sales changes.
• Conduct system testing and UAT, demonstrate completed solutions, and obtain customer sign-off.
• Deliver administrator and end-user training, go-live support, and project handover to support management.
• Provide onsite and remote support across the countries where Canon operates directly.
• Troubleshoot printing, scanning, OCR, workflow, authentication, and integration issues while meeting SLAs.
• Perform health checks, preventive maintenance, system performance monitoring, and solution optimization.

Required Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent.
• 5 or more years of related IT experience; consulting experience is a plus.
• Experience implementing and supporting enterprise software solutions in customer environments.
• Windows Server, Active Directory, Group Policy, DNS, DHCP, LDAP, and authentication services experience.
• TCP/IP, SMTP, SSL/TLS, SNMP, networking, and network troubleshooting knowledge.
• Microsoft SQL Server administration, virtualization, Microsoft 365, and cloud technology experience.
• Print Management and Document Management or Enterprise Content Management implementation experience.
• Strong analytical, problem-solving, customer communication, presentation, and multi-project management skills.
• Valid GCC driving license.

Preferred Technical Experience

• Print Management: uniFLOW, uniFLOW Online, PaperCut MF, PaperCut Hive, SafeQ, and Equitrac.
• Information Management: Therefore, Kofax or Tungsten Automation, ABBYY FlexiCapture, DocuWare, M-Files, OpenText, and Laserfiche.
• Workflow and automation: Microsoft Power Automate, Nintex, SharePoint Online, and Power Platform.
• Digital signatures: Adobe Sign, DocuSign, and SigniFlow.
• Scripting and integration: PowerShell, Python or JavaScript, REST APIs, web services, JSON, XML, logs, and SQL reporting.
• AI and intelligent automation exposure in information management is advantageous.

Preferred Certifications

• Microsoft Azure Fundamentals and Microsoft Power Platform Fundamentals.
• Microsoft Certified Systems Engineer or equivalent and ITIL Foundation.
• uniFLOW, PaperCut, Therefore, ABBYY, and Kofax or Tungsten certifications.

Customer Delivery Model

• Provide onsite and remote support to Canon customers across three countries.
• Support field service engineers and coordinate with service teams on Canon device e-Maintenance connectivity.