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Chief Operations Officer

ACTION-Housing, Inc.
Pittsburgh, USA
Full-time
Senior Level
Onsite
Discovered 1 months ago

Full Job Posting

  • Serve as a key member of the Executive Leadership Team, partnering closely with the Chief Executive Officer and Board of Directors to establish strategic priorities and organizational direction.
  • Provide visionary leadership, mentorship, and professional development to department leaders, fostering accountability, collaboration, and high performance.
  • Provide executive oversight to the leaders of the Agency's four program areas, ensuring alignment with the organization's mission, strategic initiatives, and operational priorities.
  • Promote collaboration among program leadership to strengthen cross-functional communication, resource sharing, and coordinated service delivery across the Agency.
  • Establish and maintain, in coordination with the CEO, executive level contacts with government agencies, major businesses, and funding partners.
  • Prepare and deliver reports, presentations, and recommendations to the CEO and Board of Directors regarding organizational performance, strategic initiatives, and operational outcomes.
  • Lead agency-wide initiatives that strengthen organizational capacity, improve operational efficiency, and support long-term sustainability.
  • Partner with the leaders of the Agency's four program areas to identify operational challenges, streamline processes, and implement best practices that improve service delivery.
  • Evaluate existing policies, procedures, and business processes, implementing system-wide improvements that enhance effectiveness and consistency across all program areas.
  • Partner with senior leadership to establish organizational goals, monitor progress, and ensure alignment with the Agency's mission.
  • Establish performance measures for each program area and regularly review operational, financial, and programmatic outcomes to ensure goals and funding requirements are achieved.
  • Champion continuous improvement by analyzing program outcomes and collaborating with department leaders to implement data-driven enhancements.
  • Ensure appropriate use of technology within the agency. Develop and implement strategies to ensure that technology best supports the work of the organization.
  • Oversee ACTION-Housing’s corporate facilities, including our main office and satellite offices.
  • Provide executive oversight for the Agency's programs, ensuring operational excellence, regulatory compliance, fiscal accountability, and consistent achievement of program objectives.
  • Work with department leaders to set performance goals and timelines, and monitor, review progress, and/or directly assist in meeting those goals, as needed.
  • Empower and develop staff to ensure that they identify and utilize the resources needed to function efficiently; foster growth and build operational capacity.
  • Work with the leadership team and program directors to provide financial oversight, develop annual operating budgets and long-range financial forecasting, manage revenues and expenses, and allocate resources.
  • Review and approve program-related contracts to ensure appropriate scope, fiscal responsibility, compliance, and alignment with organizational objectives.
  • Ensure compliance with funding requirements for assigned departments.
  • Oversee technology systems currently utilized and lead implementation of new systems and features.
  • Act as the organizational liaison for IT vendors.
  • Maintain a working knowledge of significant developments and trends in the affordable housing industry.
  • Perform other related duties as assigned.
  • Bachelor’s degree in business administration, public policy, urban planning, nonprofit management, or a related field. A Master’s degree is preferred.
  • A minimum of 7-10 years of senior management experience in the non-profit, affordable housing, for-profit, or community development sector, with a proven track record of managing operations and leading cross-functional teams.
  • Strong experience in affordable housing, project management, service delivery, and/or property management.
  • Familiarity with government regulations, funding models, and compliance requirements related to affordable housing.
  • Expertise in operational management, including budgeting, financial oversight, and process optimization.
  • Ability to build and maintain relationships with a diverse range of stakeholders, including community members, government officials, and private sector partners.
  • Ability to influence, inspire, and introduce new systems and processes to be accepted and adopted.
  • Excellent written and verbal communication skills, including oral presentations.
  • Strong understanding of risk management and compliance requirements for non-profit housing organizations.
  • Proficient with Microsoft Suite or related software.
  • Personable and comfortable interacting in diverse environments.
  • General Office Environment.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is required to sit and reach and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 10 pounds.

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