Chief Operating Officer
Role Overview
The COO leads day-to-day operations and operational excellence across Technology, Business Operations, Customer Care, and Complaints Management.
The role works with the CEO and leadership team to translate strategy into scalable operations, improve customer experience and efficiency, and support business growth.
Key Skills for This Role
Full Job Posting
About Care Pay
Care Pay is a financial services platform combining healthcare and financial solutions to improve access and affordability.
The company is building a digital experience for individuals and healthcare providers in Saudi Arabia.
Role overview
The COO leads day-to-day operations and operational excellence across Technology, Business Operations, Customer Care, and Complaints Management.
The role works with the CEO and leadership team to translate strategy into scalable operations, improve customer experience and efficiency, and support business growth.
Responsibilities
- Lead and oversee Technology, Business Operations, Customer Care, and Complaints Management functions.
- Develop and execute operational strategies aligned with business objectives.
- Establish operational KPIs, service standards, and performance measures across functions.
- Drive process improvement, automation, and digital transformation to improve efficiency and scalability.
- Ensure high standards of customer experience, service quality, and complaint resolution.
- Identify and manage operational risks and ensure appropriate controls and processes are in place.
- Collaborate with senior leadership on strategic planning, resource allocation, and business growth.
- Build and develop high-performing teams and promote accountability across operational functions.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Finance, Engineering, or a related field.
- At least 10 years of progressive operations experience, including significant experience in a senior leadership role.
- Experience leading multiple operational functions and scaling business operations.
- Strong understanding of technology-enabled operations, process optimization, customer experience, and performance management.
- Strong strategic thinking, leadership, decision-making, and stakeholder-management skills.
- Fluency in Arabic and English.
- Experience in FinTech, financial services, technology, or a regulated environment is highly preferred.
- An MBA or related master’s degree is an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Care Pay
Internal Audit Manager
Riyadh, KSA
Care Pay is seeking an Internal Audit Manager to lead its internal audit function and provide assurance on controls, risk management, and governance. Applicants need a relevant bachelor’s degree and at least eight years
Chief Financial Officer
Riyadh, KSA
Care Pay is seeking a Chief Financial Officer to lead financial strategy, operations, governance, and planning while advising the CEO and leadership team. Applicants need a relevant bachelor’s degree, at least 8 years of
Compliance Manager
Riyadh, KSA
Care Pay is hiring a Compliance Manager to lead and oversee the compliance function for its healthcare financial services platform. The role involves developing compliance frameworks, monitoring regulatory requirements,