Chief Growth and Strategy Officer

Chief Growth & Strategy Officer (CGSO)

1. Enterprise Strategic Planning & Execution

• Lead the development and periodic refresh of the multi‑year enterprise strategy, including strategic choices, portfolio priorities, and the value‑creation thesis.
• Establish a clear and compelling strategic narrative; partner with business leaders to translate strategy into annual operating priorities, initiatives, and execution roadmaps.
• Drive enterprise performance management, including scorecard design for the group and business segments, with quarterly performance reviews and continuous improvement actions.
• Own the enterprise strategic cadence, including strategy reviews, operating rhythm, and board‑ready updates that clearly articulate insights, trade‑offs, risks, and recommendations.

2. Enterprise Project Management Office (EPMO)

• Establish and lead a robust EPMO with a clear mandate, governance framework, and operating model aligned to enterprise strategy.
• Drive the definition, prioritisation, and execution of group‑wide strategic programmes delivering the five‑year strategy and annual priorities.
• Champion change management across programmes and embed a disciplined project management culture across the organisation.
• Ensure timely, accurate, and transparent reporting to the CEO and business owners, with effective escalation where required.

3. Group Customer Experience

• Drive consumer and client insights through structured research and analysis of current and future customer segments to identify growth opportunities.
• Define enterprise frameworks and initiatives that embed agility, empowerment, and accountability to improve customer satisfaction and advocacy.
• Ensure a seamless and consistent end‑to‑end customer experience across the group through mystery shopping, data analytics, and other experience‑tracking mechanisms.

4. Growth Acceleration

• Design and execute an integrated growth strategy encompassing key account expansion, retention, cross‑selling, and market penetration.
• Lead market entry and expansion initiatives (new geographies, segments, and sectors), supported by robust business cases, investment proposals, and measurable milestones.
• Establish a performance‑driven growth engine, including pipeline governance, win/loss analysis, pricing strategy inputs, and productivity improvements across business development and go‑to‑market activities.
• 5.
• Market Intelligence, Competitive Positioning & Thought Leadership
• Maintain a forward‑looking view of market dynamics, competitive landscape, client needs, and sector trends to identify growth opportunities and strategic risks.
• Define differentiated positioning by service line and sector; strengthen brand credibility through compelling value propositions, research‑led insights, and executive‑level thought leadership, as appropriate.

6. Risk Management

• Embed enterprise risk management considerations into growth strategy, market entry decisions, partnerships, and investment cases, ensuring balanced risk‑return outcomes aligned with the firm’s risk appetite.
• Identify, assess, and monitor strategic, commercial, regulatory, and execution risks associated with growth initiatives, M&A opportunities, and new service propositions, with clear mitigation plans and governance escalation where required.
• Partner with Finance, Legal, Compliance, and Operations to ensure robust governance, controls, and disciplined decision‑making across strategic initiatives and transformation programmes.
• Champion responsible growth, balancing commercial performance with long‑term value creation, environmental stewardship, social impact, and reputational risk management.
• Provide board‑ready reporting and insights on strategic risks linked to growth priorities and investment decisions.

7. Leadership, Governance & Cross‑Functional Alignment

• Act as an enterprise integrator across business lines, breaking down silos and ensuring disciplined cross‑functional execution.
• Drive alignment between operations, delivery, finance, commercial, and enabling functions to enable sustainable, scalable growth.
• Establish clear accountability, governance structures, and outcome‑based measures for strategic initiatives, ensuring consistency and transparency across leadership.

Education

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related discipline.
• MBA or relevant advanced degree preferred.

Experience

• 15+ years of experience in strategy, growth, business development, commercial leadership, consulting, investment, or corporate development; experience within real estate services strongly preferred.
• Demonstrated success leading cross‑functional, enterprise‑level initiatives and translating strategy into execution, with exposure to executive leadership and board engagement.
• Proven track record of building and scaling growth engines, including market expansion, key account growth, partnerships, solution development, and pipeline governance.

Core Skills & Competencies

• Strong strategic thinking, commercial acumen, and analytical capability; highly effective in navigating ambiguity and complex trade‑offs.
• Strong understanding and practical application of
• artificial intelligence
• to drive productivity, insight generation, and performance across functional areas.
• Executive presence with clear, concise, board‑ready communication and strong stakeholder management skills.
• Data‑driven leadership with expertise in KPI design, performance monitoring, and continuous improvement.
• Strong governance orientation with sound risk awareness, compliance mindset, and disciplined decision‑making.
• Advanced risk management capability, including the ability to assess strategic trade‑offs, anticipate downside exposure, and apply mitigation frameworks in complex, multi‑business environments.