Catering Operations Manager/Supervisor

Employer Industry: Non-profit Organization

Job Summary

Operations Management

• Manage and oversee daily catering operations across all assigned sites and events.
• Ensure timely preparation, delivery, and setup of catering services according to client requirements.
• Monitor food quality, presentation, and service standards.
• Implement and maintain standard operating procedures (SOPs) for all catering activities.
• Handle operational issues and resolve customer complaints promptly and professionally.
• Conduct regular site inspections to ensure operational efficiency and compliance.

Client Relationship Management

• Build and maintain strong relationships with clients and key stakeholders.
• Attend client meetings and understand service requirements and expectations.
• Ensure high levels of customer satisfaction and service excellence.
• Prepare operational reports and service performance reviews for management and clients.

Team Management

• Recruit, train, supervise, and evaluate catering staff, including supervisors, chefs, service staff, and support personnel.
• Prepare duty rosters and manpower deployment plans.
• Conduct performance evaluations and implement staff development initiatives.
• Ensure adherence to company policies, discipline, and professional standards.

Financial And Budget Management

• Monitor operational budgets and control costs to maximize profitability.
• Manage inventory levels and minimize wastage.
• Coordinate procurement of food, equipment, and supplies.
• Review supplier performance and negotiate service agreements where required.
• Prepare monthly operational and financial reports.

Health, Safety & Compliance

• Ensure compliance with UAE food safety regulations, HACCP standards, and municipality requirements.
• Maintain high standards of hygiene, sanitation, and workplace safety.
• Conduct regular food safety and health inspections.
• Ensure all staff possess valid health cards and required certifications.
• Implement corrective actions to address non-compliance issues.