Category Manager

Role overview

What you'll own

• Grow bookings, GMV, customer frequency, and contribution margin across multiple categories.
• Identify assortment gaps, launch services and packages, and improve offerings using demand, competitor insights, and performance.
• Partner with CRM, Marketing, and Product to improve discovery, conversion, repeat booking, cross-sell, and customer lifetime value.
• Match professional capacity and skills to demand by service, location, day, and time with Operations.
• Address complaints, service failures, training gaps, and inconsistent outcomes with Quality and Operations; own the commercial impact of quality decisions.
• Assess pricing, bundles, and offers against incremental demand, discount cost, and profitability.
• Review category performance weekly and drive measurable actions with owners and deadlines.
• Lead launches and improvements across Operations, Quality, Product, Marketing, Finance, and commercial partners.

What tells us you're the one

• Measurably grown a category or commercial line and can explain the initiative and outcome.
• Can diagnose metrics, size opportunities, make calls with imperfect information, and connect changes to customer results.
• 5+ years in category management, vendor/P&L management, or commercial roles; results matter more than years.
• Understands unit economics, including pricing, promotions, acquisition, retention, and margin.
• Has taken initiatives from proposal through launch and performance review, including changing course or stopping.
• Comfortable working alongside frontline operations and turning customer feedback into service improvements.
• Communicates clearly, influences without formal authority, and demonstrates ownership, pace, and attention to detail.
• On-demand, marketplace, e-commerce, retail, or FMCG experience is a plus; strong consumer category experience in any industry is welcome.

About Justlife