Category Manager

Role overview

What you'll own

• Grow bookings, GMV, customer frequency, and contribution margin across multiple categories.
• Identify assortment gaps, launch services and packages, and improve existing offerings using demand, competitor insights, and performance.
• Improve discovery, conversion, repeat booking, cross-sell, and customer lifetime value with CRM, Marketing, and Product.
• Match professional capacity and skills to demand by service, location, day, and time with Operations.
• Address complaints, service failures, training gaps, and inconsistent outcomes with Quality and Operations; own commercial impacts.
• Assess pricing, bundles, and promotions against incremental demand, discount cost, and profitability.
• Review category performance weekly and drive prioritized actions with owners, deadlines, and measurable outcomes.
• Lead launches and improvements across Operations, Quality, Product, Marketing, Finance, and commercial partners.

What the employer is looking for

• At least five years in category management, vendor/P&L management, or commercial roles; results matter more than years.
• Demonstrated measurable category or commercial-line growth and ability to explain what changed.
• Ability to diagnose metrics, size opportunities, decide with imperfect information, and connect actions to customer results.
• Understanding of unit economics: pricing, promotions, acquisition, retention, and margin.
• Experience carrying initiatives from proposal through launch and performance review, including changing course or stopping.
• Comfort working with frontline operations and using customer feedback to improve service.
• Clear communication, influence without formal authority, ownership, pace, and attention to detail.
• On-demand, marketplace, e-commerce, retail, or FMCG experience is a plus; consumer category experience from other industries is welcome.

About Justlife