Catalog Specialist II, Amazon Now
Role Overview
Improve customer experience and business growth for Amazon Now through catalog enhancement, accurate product information, and better search performance.
The role’s work affects customer buying decisions and the online user experience.
Key Skills for This Role
Full Job Posting
Role overview
Improve customer experience and business growth for Amazon Now through catalog enhancement, accurate product information, and better search performance.
The role’s work affects customer buying decisions and the online user experience.
Key responsibilities
- Ensure product listings are accurate for new and existing products; troubleshoot product-flow issues, improve processes, and reduce discrepancies.
- Collaborate with vendors on efficient processes and standard operating procedures.
- Partner with internal teams to improve tools and catalog-management workflows.
- Use data analysis to support solution adoption and process-improvement projects tied to business and operational goals.
- Manage stakeholder communications about milestones, process changes, and escalations.
- Identify catalog and customer-experience issues and opportunities and involve cross-functional teams as appropriate.
- Share metrics and best practices, build dashboards, publish reports, and contribute data-backed insights to business reviews.
A day in the role
- Apply Amazon Now listing guidelines and understand systems and processes that affect customer buying decisions.
- Investigate root causes of product-detail defects and work with category experts and technology teams on corrective and preventive actions.
- Analyze data, highlight gaps, recommend solutions, influence cross-functional decisions, and identify automation opportunities.
Basic qualifications
- At least 1 year of program or project management experience.
- Knowledge of SQL and advanced Excel, including array and statistical formulas.
- Experience using data to influence business decisions.
Preferred qualifications
- Knowledge of analytics and statistical tools such as SAS, Power BI, SQL, and ETL/data warehouse concepts is preferred.
- Knowledge of visualization tools such as Tableau, Datazen, or SSRS is preferred.
- Experience in back-office operations, escalation management, and troubleshooting environments is preferred.
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