Cashier/Retail Counter Staff

Job Summary

Key Responsibilitiescustomer Service

• Greet customers warmly and provide a welcoming experience at all times.
• Assist customers in selecting products, explaining menu items, and making recommendations.
• Ensure a high level of customer satisfaction through attentive and personalized service.
• Handle customer inquiries, feedback, and complaints professionally.

Cashiering & Sales

• Accurately process cash, card, and digital payments.
• Issue receipts, refunds, and exchanges in line with company policies.
• Maintain accuracy in billing and ensure proper cash handling procedures.
• Meet individual and team sales targets through effective upselling and cross-selling.

Retail Counter Operations

• Maintain cleanliness and organization of the retail counter and display areas.
• Ensure all products are well-stocked, properly labeled, and attractively displayed.
• Monitor product availability and inform supervisors of stock requirements.
• Follow company standards for visual merchandising and presentation.

Product Knowledge

• Maintain thorough knowledge of all products, including ingredients and allergens.
• Promote signature items such as macarons and specialty products of Ladurée.

Hygiene & Compliance

• Adhere to hygiene, health, and safety standards at all times.
• Follow company policies and operational procedures.
• Ensure proper handling and storage of food items.

Qualifications & Requirements

• High school diploma or equivalent.
• Previous experience in retail, F&B, or cashier role is preferred.
• Good communication skills in English (additional languages are an advantage).
• Basic numerical skills and familiarity with POS systems.
• Well-groomed and presentable appearance.

Key Competencies

• Customer-focused with a friendly and approachable attitude
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment
• Team player with a positive attitude
• Good interpersonal and communication skills

Job Type: Full-time