Case Manager

Overview

Responsibilities

• Work together with a team of Network and System administrators towards a common preset goal
• Act as first-line support person for internal and external parties
• Responsible for Network & Data Communication Systems
• Customer Excellence (internal/external customer engagement and relationship management):
• Should be customer support ordinated candidate, should have very good knowledge of customer service processes.
• Good knowledge of ITIL Framework.
• To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty and desire to support others.
• To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures.
• To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
• Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes.
• Thorough understanding of Routing and switching, SD-wan and cloud concepts.
• Integrity Monitoring and Management, Two-Factor
• Good understanding of IT best practices and procedures, like ITIL v3.
• At least 5 years of experience in IT/Telecommunications.
• Excellent communication skills, very good verbal and written English skills.
• Project management skills.
• Self-motivated with ability to perform under tight deadlines and high pressure
• TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements
• Switching technologies with extensive hands-on Cisco & Catalyst Switches.
• Extensive hands-on on switching technologies like STP, VLANs, multi-layer switching etc., switching infrastructure considerations like QoS and POE etc.
• Routing technologies extensive hands-on Cisco and Juniper routers. In depth understanding of OSPF and other routing protocols. Device Redundancy protocols like VRRP, HSRP, NSRP etc.
• In-depth knowledge in different types of VPN solutions like MPLS, SSL VPN, IPSEC (Site-to-Site and Remote Access) VPNS.
• Experience in working in Network Management & Monitoring Tools, Solar Winds.
• CCNA or equivalent certificate required.

• Training & Development

• Performance Bonus