Case Manager

As Pittsburgh’s largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self-sufficient lives. Since 1957, we’ve assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

Position will work with both Rapid Re-Housing and Permanent Supportive Housing Program (as needed).

MyPlace offers up to 24 months of Rapid Re-Housing for homeless youth and youth aging out of foster care.

Permanent Supportive Housing works with homeless youth who have a dual diagnosis.

Case Managers will engage in intensive case management services with their clients to help guide them to achieve self-sufficiency and permanent housing.

• Provide case management duties including school, employment, referrals
• Maintaining a physically and emotionally safe environment
• Meet with clients in their units, in the office, and out in the community several times a month
• Developing and maintaining positive relationship with clients
• Help to secure housing for program participants by visiting apartments throughout the Pittsburgh area and ensuring their cleanliness and safety
• Completion of the HMIS assessment on new clients within program time frames and update assessments as client’s information changes
• Develop, monitor, and revise client goal plans
• Develop a discharge plan to include a two-month aftercare plan services for program graduates
• Maintain and update all clients’ files per regulations under DHS regulations
• Document activities of casework and interaction with clients through written case notes
• Help in moving participants into their apartments
• Teach and model independent living skills
• Creating an inspiring team environment through open communication
• Agencies Establish/maintain relationships with agencies in Allegheny County. Establish/maintain relationships with other service providers as needed to discharge job responsibilities.
• Establish/maintain relationships with agencies in Allegheny County.
• Establish/maintain relationships with other service providers as needed to discharge job responsibilities.
• Reports Help prepare all reports as required by funding agencies.
• Help prepare all reports as required by funding agencies.
• Other duties as assigned.
• Bachelor’s Degree in Social Services preferred
• Prior experience working with youth is required
• Demonstrate the ability to connect meaningfully with young people from a wide range of backgrounds
• Communicate clearly, respectfully, and effectively
• Demonstrate a strong and consistent commitment to the goals and values of the program
• Work collaboratively and contribute positively within a team environment
• Approach challenges with perseverance and a solutions‑focused mindset
• Adapt readily to changing needs, environments, and expectations
• Maintain strong organizational habits and attention to detail
• Exhibit empathy, compassion, and genuine care for others
• General office environment
• Physical strength to manipulate light to medium weight materials weighing 10 to 15 pounds on a regular basis
• Significant local travel
• Occasional evening and weekend hours
• Maintain a physically and emotionally safe environment