Case Manager Level 2

Deliver high-quality customer service for claims, focusing on solutions that meet customer needs and expectations, ensuring proactive and timely responses to claims-related queries in line with Allianz standards.

Meet all internal and WorkSafe standards for claim processing, including mail management and accounts payment, while adhering to Allianz policies, privacy, and record-keeping obligations.

Accurately determine liability and compensation entitlements using WorkSafe tools and internal resources, with a focus on recovery and supporting injured workers through all aspects of the Personal Injury system.

Collaborate proactively with stakeholders to achieve sustainable return-to-work outcomes, ensuring liability decisions align with WorkSafe policies and utilizing resources to determine entitlements.

Contribute positively to team goals by working collaboratively, assisting team members, escalating client issues for resolution, and complying with Allianz health and safety policies and procedures.

About you

Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims

TMF/Insurance for NSW experience highly regarded

Demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.

Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

Ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.

Pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.

Exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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