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Claims Processing Agent

Allianz Suisse
Dubai, UAE
Full-time
Junior · 1–2 years experience
Onsite
Discovered Today

Full Job Posting

Key Responsibilities:

  • Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention. • Review and handle claims according to the established standard procedure. • Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service • Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution. • Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills. • Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role. • Ensures that high quality targets (standard of work performance) are achieved at all times. • Support the Team Leader to drive engagement within the Team • Other Ad hoc duties as required
  • Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
  • Review and handle claims according to the established standard procedure.
  • Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service
  • Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
  • Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
  • Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.
  • Ensures that high quality targets (standard of work performance) are achieved at all times.
  • Support the Team Leader to drive engagement within the Team
  • Other Ad hoc duties as required

Job Requirements:

  • Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred. • 1-2 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles. • Proficiency in MS Office • A highly customer-focused individual with strong interpersonal, communicative and accuracy skills. • Team player • Physically fit to carry out duties. • Ability to demonstrate sounds work ethics. • Ability to work under pressure and to meet tight deadlines and service standards • Legally permitted to work in the country of operations. • Hybrid working option available as per business requirements.
  • AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
  • xxx
  • 1-2 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
  • Proficiency in MS Office
  • A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
  • Team player
  • Physically fit to carry out duties.
  • Ability to demonstrate sounds work ethics.
  • Ability to work under pressure and to meet tight deadlines and service standards
  • Legally permitted to work in the country of operations.
  • Hybrid working option available as per business requirements.

Preferred Qualifications

  • Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.

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