Cargo Operations Service Specialist

Job Purpose A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs The Cargo Operations Service Specialist will provide operational oversight for Global Operations Services (GOS), overseeing cargo handling tenders, station start-ups, and supplier performance. Ensures compliance, continuity, and efficient delivery while bridging strategic direction with day-to-day operations to support contract renewals, audits, and network growth. In this role you will: Manage tender processes and station start-ups with key stakeholders, developing and maintaining Ground Handling Agent (GHA) evaluation, selection, and renewal frameworks aligned with Group Procurement governance, regulatory requirements, industry developments, and Emirates SkyCargo strategy. Manage Cargo Operations Services Officers (COSO) activities and workload allocation, providing functional guidance on technical evaluations and projects. Ensure knowledge sharing, team continuity, and capability development to support succession planning. Prioritise tender projects and validate evaluations and scoring with key stakeholders, ensuring compliance with established tender processes. Approve and take accountability for site inspection outcomes, operational readiness reports, and transition plans for new or renewed GHAs. Support COSOs during supplier negotiations to ensure all requirements are addressed, verifying contract serv