Care Coordinator

Required Qualifications, Knowledge, and Experience

• Associate’s degree in health-related field and/or medical assistant training
• 4+ years of experience in care coordination (field environment preferred)
• 2+ years of experience in clinical environment, preferably in field delivery

Preferred Qualifications

• 1+ years of telephonic outreach or call center experience
• Bilingual in Spanish strongly preferred
• Public sector experience, e.g. Commercial / Medicare / Medicaid
• Knowledge of principles, ethics, and precepts of care management service delivery
• Knowledge of customer service principles
• Knowledge of medical terminology
• Knowledge of regulatory and accreditation standards
• Strong written and verbal communication skills
• Strong field and telephonic interviewing skills
• Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Access)
• Strong prioritization and organizational skills
• Ability to demonstrate purposeful and outcomes directed critical thinking within daily operational activities
• Ability to receive verbal and written feedback in a professional manner and implement performance and productivity improvements as needed
• Ability to interpret real-time and historical information to inform delivery on overall accountabilities
• Why us?
• We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
• We do this through our people.
• You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.
• Benefits
• Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
• Thank You!
• We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!
• ~ The Acentra Health Talent Acquisition Team
• Visit us at https://careers.acentra.com/jobs
• EEO AA M/F/Vet/Disability
• Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree