Captain Waiter/Waitress
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Key skills for this role
About the Role
AccorHotel seeks a Captain Waiter/Waitress in Dubai to lead floor operations and ensure exceptional guest satisfaction. The role involves managing team performance, handling guest complaints, overseeing inventory, and maintaining cleanliness standards.
Key Skills for This Role
Responsibilities
- Promote guest satisfaction through prompt, courteous service and strong team leadership
- Manage floor operations efficiently, ensuring alignment with operating standards
- Assign responsibilities to team members and monitor performance
- Maintain outlet cleanliness and organization, liaising with Housekeeping and Stewarding
- Handle guest complaints, requests, and enquiries professionally
- Oversee inventory management and control requisitioning and storage procedures
- Liaise with Kitchen and Beverage departments on operations and quality standards
- Ensure adherence to cashiering procedures and financial controls
Requirements
- Experience in a similar role in hospitality
- Strong leadership and team management skills
- Excellent guest service and communication skills
- Knowledge of cashiering procedures and financial controls
Full Job Posting
Role Overview
- Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions
Key Responsibilities
- Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels
- Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards
- Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to
- Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion
- Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures
- Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities
- Ensure strict adherence to cashiering procedures and financial controls
- Maintain effective working relationships with all departments and contribute to departmental communications meetings
- Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity
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