Butler
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Key skills for this role
About the Role
AccorHotel seeks an exceptional Butler in Ras Al Khaimah to deliver personalized luxury service to guests. The role involves managing in-room services, coordinating with departments, handling guest requests, and maintaining impeccable standards.
Key Skills for This Role
Responsibilities
- Serve as a hotel ambassador, providing personalized service to all guests
- Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage
- Manage all guest requests with efficiency and care, including laundry, housekeeping, and concierge services
- Maintain impeccable room standards through daily inspections and personalized upkeep
- Anticipate guest needs and preferences by maintaining detailed guest profiles
- Coordinate seamlessly with multiple departments to ensure smooth operations
- Handle guest complaints and concerns with professionalism and empathy
- Perform food and beverage service duties, including meal preparation and room service delivery
- Maintain strict confidentiality regarding guest information and preferences
- Ensure compliance with all health, safety, fire, and security procedures
Requirements
- Experience as a butler or in luxury hospitality
- Exceptional guest service and interpersonal skills
- Ability to anticipate guest needs and maintain detailed guest profiles
- Knowledge of food and beverage service standards
- Flexibility to work varying shifts and respond to changing guest needs
Full Job Posting
Role Overview
- We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al Khaimah, United Arab Emirates. In this prestigious role, you will serve as a dedicated ambassador for our guests, delivering personalized, uncompromising service that anticipates needs and exceeds expectations.
Key Responsibilities
- Serve as a hotel ambassador, providing personalized service to all guests while maintaining the highest standards of hospitality and adhering to all hotel procedures and local regulations
- Greet and welcome guests upon arrival with genuine warmth, offering refreshments and assistance with luggage, unpacking, and room orientation
- Manage all guest requests with efficiency and care, including laundry services, housekeeping coordination, room maintenance, and concierge services such as restaurant reservations and travel arrangements
- Maintain impeccable room standards through daily inspections and personalized upkeep, ensuring every detail reflects our commitment to excellence
- Anticipate guest needs and preferences by maintaining detailed guest profiles, recognizing VIP guests, and proactively offering services before being asked
- Coordinate seamlessly with multiple departments including housekeeping, food and beverage, front office, and guest services to ensure smooth operations and guest satisfaction
- Handle guest complaints and concerns with professionalism, empathy, and decisiveness, resolving issues promptly while maintaining detailed records
- Perform food and beverage service duties, including meal preparation, room service delivery, and beverage service in accordance with luxury hospitality standards
- Provide concierge assistance with Internet connectivity, technical support, and information about hotel facilities and local attractions
- Maintain strict confidentiality regarding guest information, preferences, and personal matters at all times
- Ensure compliance with all health, safety, fire, and security procedures, reporting hazards immediately and maintaining a safe environment for guests and staff
- Attend daily briefings and shift handovers, maintaining updated logbooks and communicating guest feedback and opportunities to supervisors
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