Captain Waiter

Role overview

Guest service

• Welcome and attend to guests warmly, elegantly, and professionally.
• Build personal guest connections while maintaining discretion and appropriate formality.
• Anticipate guest preferences and provide personalized recommendations.
• Deliver attentive, seamless, well-paced service throughout dining experiences.
• Handle guest requests, feedback, and complaints promptly and professionally.
• Recognize VIP guests, regular customers, special occasions, and individual preferences.
• Maintain high standards of luxury hospitality and guest satisfaction.

Team leadership and coordination

• Supervise and coordinate Commis Waiters and other assigned service team members.
• Delegate duties and ensure team members understand their responsibilities.
• Brief the team before service on reservations, VIP guests, special requests, and menu changes.
• Monitor team performance and provide coaching and on-the-job training.
• Lead by example in grooming, punctuality, discipline, and professionalism.
• Ensure smooth communication between the front-of-house and kitchen teams.

Qualifications

• Minimum 3–5 years of experience in upscale restaurants, luxury hotels, or fine-dining establishments.
• Previous experience in a Captain Waiter, Chef de Rang, or senior waiter position is preferred.
• Strong understanding of fine-dining service standards and etiquette.
• Excellent food, wine, and beverage knowledge.
• Experience supervising and guiding junior service staff.
• Excellent communication and interpersonal skills.
• Fluent English; additional languages are an advantage.
• Ability to work under pressure while maintaining exceptional service standards.
• Professional appearance, excellent grooming, and a strong hospitality mindset.