Candidate Support Advisor

• Recruit individuals who meet the basic requirements for apprenticeship programs including building trades, hospitality, and manufacturing.
• Provide case management duties including candidate assessment, career guidance, resume development, referrals, follow-up, placement in supportive services, and data entry
• Maintain accurate candidate records, including case notes, outreach efforts, placement data and any changes to candidate details overtime in HIRE360’s database
• Assist with development and implementation of all programming including apprenticeship preparation, job readiness training, curriculum development, industry certifications, testing, and other programming, as necessary.
• Provide overall support by leading, monitoring and supervising workshops and various program offerings.
• Assist in managing apprenticeship and job including case management and reporting requirements.
• Provide support for outreach, orientations, recruitments, trainings, and community events.
• Perform regular follow-up with the respective candidates to ensure timeliness of the recruiting process.
• Develop strong relationships within the community and labor partners
• Actively participate in job order referrals by recommending qualified and pre-screened candidates; follow processes developed by team for open job orders based on employer requirements.
• Analyzes construction-related reports from the database to provide accurate data regarding progress toward identified program goals.
• Maintain professional relationships with community partners by providing and receiving referrals to resources and programming.
• Perform general administrative duties.
• Other duties as assigned.

Qualifications (Knowledge, skills, and abilities):

• Proficient in Microsoft Office Suite with the ability to learn new databases.
• Excellent interpersonal skills, communication skills, and team-based project experience.
• Detail-oriented with a sense of urgency.
• Must possess the excellent judgment to prioritize work, handle multiple projects at once and meet objectives.
• Very strong presentation skills to clearly articulate the end-to-end candidate journey and HIRE360 program offerings to a variety of audiences.
• Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies.
• Flexible and a self-starter; able to multi-task while also being highly detail-oriented.

Preferred knowledge, skills, and abilities:

• Minimum of High School diploma, post-secondary education is preferred.
• Demonstrated knowledge of workforce development and/or knowledge of implementing programs and training, and/or minimum of one to three years of relevant experience in a related field such as the building and construction trades, apprenticeships, training programs, or working with contractors.
• General case management experience and the ability to effectively work with a diverse population is required.
• Must have project management experience, utilizing planning and organizational skills
• Outstanding oral and written communication skills, excellent interpersonal skills and experience collaborating in a multi-disciplinary, diverse, and dynamic team.
• Prior workforce development experience, and bilingual (Spanish/English) are preferred.

• Talking in-person/on the phone consistently.
• Prolonged periods of sitting at a desk and working on a computer
• Stand and lift up to 20 pounds to stock office supplies
• Frequently move from room to room to accommodate guests,
• Requires reliable transportation including state mandated insurance

Position Type and Expected Hours of Work

• Monday – Friday. 9 am – 5 pm
• Frequent overtime and weekends.

• Significant travel within the Chicago area, in addition to Aurora, Waukegan and Rockford and other locations across Northern Illinois.