Call Centre Executive
Role Overview
Support smooth call centre operations by understanding customer concerns and conveying or transferring them to the relevant operations team or department.
Act as a customer-service liaison, provide service information, and resolve customer problems accurately and efficiently.
Key Skills for This Role
Full Job Posting
Job summary
Support smooth call centre operations by understanding customer concerns and conveying or transferring them to the relevant operations team or department.
Act as a customer-service liaison, provide service information, and resolve customer problems accurately and efficiently.
Responsibilities
- Follow procedures and policies for inbound and outbound calls across the listed service lines.
- Handle calls professionally according to company standards and transfer them to the appropriate departments.
- Use CAFM systems and provide personalized customer service.
- Prepare and circulate aging, daily, and monthly reports to the Execution Team.
- Prepare reports on service requests, incidents, and work orders.
- Build customer interest in company services and products.
Qualifications and skills
- Higher School Secondary or graduate qualification.
- Intermediate knowledge of MS Office, email communication, and CAFM systems.
- Communication skills, including intermediate email and chat communication.
- Patience, empathy, problem-solving ability, and a focus on service standards and customer satisfaction.
Location
- The description lists Dubai, UAE as the job location.
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