Call Centre Agent

About the role

Location and work arrangement

• The description lists Doha, Qatar and states that work is in person.

Responsibilities

• Answer incoming calls to quality and customer service standards; provide accurate product information and buying advice.
• Handle requests and complaints, and follow up on unresolved inquiries.
• Meet KPIs for call answer time, resolution time, and calls handled daily.
• Work with related units and Head Office support functions; maintain knowledge of banking products, accounts, branches, and ATMs.
• Report call trends and suggest process improvements; follow Front Office, KYC, and data protection procedures.
• Protect the Group’s image and confidential information; participate in staff performance and guidance meetings.

Qualifications and experience

• Bachelor’s degree in business administration, finance, banking, marketing, communications, or a related field.
• At least one year of relevant customer-facing, call-centre, banking, or financial-services experience is preferred.
• Retail banking and front office operations knowledge is advantageous; KYC and data protection understanding is preferred.
• Computer proficiency and ability to learn customer service software applications.
• Excellent communication skills and English and Arabic language capability are required.

Skills and competencies

• Verbal communication, active listening, customer focus, and professional telephone manner.
• Problem-solving, decision-making, planning, organizing, and analytical ability.
• Integrity, self-management, teamwork across diverse backgrounds, and commitment to continued learning.
• Ability to work under pressure and meet service-level targets.

Pay

• Pay is listed as QAR 10.00 per month.

Application

• Apply through Indeed with an updated CV; only shortlisted candidates will be contacted.