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Guest Relations Executive

TASC Outsourcing
Abu Dhabi Emirate, UAE
fulltime
Entry
Today
ExecutiveGuestRelations
Free

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ExecutiveGuestRelations
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Overview

  • **Role - Guest Relations Executive**
  • **Contract - 6 Months Extendable**
  • **Salary - 3500 AED**
  • **Immediate Joiners only**

Customer Experience & Engagement

  • Act as the primary point of contact for customers
  • Ensure a positive and seamless customer journey across all touchpoints
  • Proactively engage with customers to understand their needs and expectations

Issue Resolution & Support

  • Handle customer queries, complaints, and escalations efficiently
  • Ensure timely resolution of issues while maintaining service quality
  • Coordinate with internal teams to resolve customer concerns

Customer Retention & Satisfaction

  • Monitor customer satisfaction levels and take corrective actions
  • Build strong relationships to improve retention and loyalty
  • Identify at-risk customers and take proactive measures

Feedback & Improvement

  • Collect customer feedback and share insights with relevant teams
  • Recommend process improvements to enhance customer experience

Reporting & Tracking

  • Maintain accurate records of customer interactions
  • Track KPIs such as customer satisfaction (CSAT), response time, and resolution time

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