Call Center Supervisor
Role Overview
The Call Center Supervisor manages the clinic call center team, patient service, and daily operations.
The role is based at Dubai Healthcare City, Dubai, and is in person.
Key Skills for This Role
Full Job Posting
Role overview
The Call Center Supervisor manages the clinic call center team, patient service, and daily operations.
The role is based at Dubai Healthcare City, Dubai, and is in person.
Responsibilities
- Supervise daily call center activities and monitor incoming and outgoing calls for professional patient communication.
- Handle patient complaints and inquiries, and manage appointment bookings, cancellations, and rescheduling.
- Coordinate with reception, doctors, and other departments; monitor staff attendance, shifts, call quality, and performance.
- Train staff, protect confidential patient and medical records, and prepare daily and monthly operational reports.
- Follow clinic policies and procedures and maintain high patient satisfaction.
Requirements
- Previous Call Center Supervisor experience is required; medical-center or healthcare-facility experience is preferred.
- Strong communication, leadership, and problem-solving skills; appointment scheduling and patient-handling knowledge.
- Ability to manage a team and work under pressure; proficiency in MS Office and clinic appointment systems.
- English and Tagalog communication skills are mandatory. Arabic is an added advantage.
Pay
- AED 3,400–9,900 per month.
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