Call Center Representative
Skills
About This Role
Responsibilities
- Answer incoming calls and assist customers with their parking inquiries and issues.
- Provide accurate information about parking rates, availability, and policies.
- Handle customer complaints and resolve them efficiently and professionally.
- Document all customer interactions thoroughly in the company database.
- Collaborate with on-site parking staff to address customer concerns and improve service.
- Follow up with customers as needed to ensure satisfaction and resolve outstanding issues.
Skills and Qualifications
- Excellent communication and interpersonal skills.
- Arabic Language will be an advantage.
- Strong problem-solving abilities and customer service orientation.
- Ability to work in a fast-paced environment and handle multiple calls efficiently.
- Basic computer skills and familiarity with call center software.
- Attention to detail and ability to document interactions accurately.
- Previous experience in customer service or call center environments is a plus.
Job Type: Full-time
Pay: AED3,500.00 - AED4,000.00 per month
Application Question(s)
- Can you join immediately?
Experience
- Call Center Representative: 1 year (Required)
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