Call Center / Patient Coordinator – Aesthetic Clinic
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About the Role
We are looking for a professional and customer-focused Call Center / Patient Coordinator to join our aesthetic clinic in Dubai. The ideal candidate will manage patient inquiries, schedule appointments, and provide exceptional customer service to ensure a smooth and positive patient experience.
Key Skills for This Role
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Overview
We are looking for a professional and customer-focused **Call Center / Patient Coordinator** to join our aesthetic clinic in Dubai.
The ideal candidate will manage patient inquiries, schedule appointments, and provide exceptional customer service to ensure a smooth and positive patient experience.
Key Responsibilities
- Handle incoming and outgoing calls, WhatsApp messages, and online inquiries from patients.
- Schedule, confirm, and manage patient appointments efficiently.
- Provide accurate information about aesthetic treatments, services, and clinic procedures.
- Coordinate patient appointments with doctors and clinical staff.
- Follow up with patients regarding appointments, treatments, and post-procedure care.
- Maintain patient records and update information in the clinic management system.
- Manage patient concerns or complaints in a professional and timely manner.
- Support clinic promotions, campaigns, and marketing activities by contacting potential patients.
- Ensure a high level of patient satisfaction and service quality.
Qualifications & Requirements
- Minimum **2 years of experience in a call center or patient coordination role in the UAE (preferably in an aesthetic or medical clinic).**
- Excellent communication skills in **English** (Arabic or other languages is an advantage).
- Strong customer service and interpersonal skills.
- Ability to handle high call volumes and multitask in a fast-paced environment.
- Familiarity with **aesthetic treatments and cosmetic procedures** is preferred.
- Good computer skills and experience with CRM or clinic management systems.
Skills
- Strong communication and listening skills
- Professional phone etiquette
- Organizational and time-management skills
- Ability to build rapport with patients
Experience
- Aesthetic Clinic: 1 year (Required)
Language
- Arabic (Required)
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