Call Center Manager – F&B Industry
Role Overview
Oversee call center operations, manage customer service teams, and coordinate with food delivery platforms in the F&B industry.
Key Skills for This Role
Full Job Posting
Role overview
Oversee call center operations, manage customer service teams, and coordinate with food delivery platforms in the F&B industry.
Key responsibilities
- Manage daily call center operations and supervise the customer service team.
- Oversee orders, customer inquiries, complaints, cancellations, and delivery-related issues.
- Coordinate with food delivery platforms such as Talabat, Snoonu, Rafeeq, and Keeta.
- Monitor team performance, service quality, response times, and customer satisfaction.
- Resolve escalated customer complaints and ensure timely solutions.
- Coordinate with restaurant branches and operations teams to ensure smooth order processing.
Requirements
- 5–6 years of relevant experience in call center operations.
- F&B industry experience in Qatar is mandatory.
- Hands-on experience managing food delivery platforms such as Talabat, Snoonu, Rafeeq, and Keeta is mandatory.
- Strong communication, problem-solving, leadership, and organizational skills.
- Arabic-speaking candidates have an added advantage.
- The posting states candidates must currently reside in Qatar and hold a valid QID.
Workplace and employment
- Full-time, on-site role in Doha, Qatar; work location is in person.
Pay
- The description lists pay of QAR 1.00–QAR 2.00 per year.
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