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Call Center Manager – F&B Industry

Withstand group
Baladiyat ad Dawhah, QAT
Full-time
Senior
Onsite
QAR 1.00–QAR 2.00 per year
Discovered 1 weeks ago
Call center operationsCustomer service team managementFood delivery platform coordinationTalabatSnoonuRafeeq

Full Job Posting

Role overview

Oversee call center operations, manage customer service teams, and coordinate with food delivery platforms in the F&B industry.

Key responsibilities

  • Manage daily call center operations and supervise the customer service team.
  • Oversee orders, customer inquiries, complaints, cancellations, and delivery-related issues.
  • Coordinate with food delivery platforms such as Talabat, Snoonu, Rafeeq, and Keeta.
  • Monitor team performance, service quality, response times, and customer satisfaction.
  • Resolve escalated customer complaints and ensure timely solutions.
  • Coordinate with restaurant branches and operations teams to ensure smooth order processing.

Requirements

  • 5–6 years of relevant experience in call center operations.
  • F&B industry experience in Qatar is mandatory.
  • Hands-on experience managing food delivery platforms such as Talabat, Snoonu, Rafeeq, and Keeta is mandatory.
  • Strong communication, problem-solving, leadership, and organizational skills.
  • Arabic-speaking candidates have an added advantage.
  • The posting states candidates must currently reside in Qatar and hold a valid QID.

Workplace and employment

  • Full-time, on-site role in Doha, Qatar; work location is in person.

Pay

  • The description lists pay of QAR 1.00–QAR 2.00 per year.

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