Call Center Executive
Skills
About This Role
Job Summary
We are looking for a dynamic and bilingual **Call Center Executive cum Receptionist** who is fluent in **Arabic and English**.
The primary responsibility will be managing inbound and outbound calls, booking appointments, and providing excellent customer service.
The role also includes front-desk duties such as greeting clients and handling administrative tasks when needed.
Call Center Duties (Primary Role)
- Handle inbound and outbound calls in a courteous and professional manner.
- Provide accurate information about services, promotions, and appointments.
- Record client inquiries, complaints, and feedback in the CRM system.
- Schedule appointments and follow up on reminders or missed bookings.
- Maintain high levels of customer satisfaction through effective communication.
- Meet KPIs such as call volume, response time, and customer feedback.
Reception Duties (Secondary Role)
- Welcome visitors and clients at the front desk.
- Manage walk-in appointments and coordinate with internal teams.
- Answer and route calls to relevant departments or personnel.
- Maintain a clean and organized reception area.
- Handle daily mail, couriers, and front-office documentation.
Requirements
- **Fluent in Arabic and English** (spoken and written).
- Proven experience in a call center, customer service, or receptionist role.
- Excellent phone etiquette and interpersonal skills.
- Ability to multitask and manage time efficiently.
- Familiarity with CRM software and Microsoft Office tools.
- Positive attitude, professional appearance, and customer-first approach.
- High school diploma or equivalent; additional certification in customer service is a plus.
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