Call Center Executive

Role

About the company

Client interactions and lead generation

• Handle inbound and outbound calls with potential and existing clients, respond to inquiries, resolve complaints, and provide guidance.
• Identify and qualify real estate project leads and follow up to schedule appointments, site visits, or consultations with sales teams.

Records, reporting, and sales support

• Maintain client records and call logs in the CRM; track call volume, response times, and customer satisfaction.
• Provide client updates to sales teams and prepare activity and feedback reports.
• Keep client interaction and transaction documentation accurate and current.

Relationships and quality

• Build client relationships to encourage loyalty and repeat business; follow up after transactions to address issues and confirm satisfaction.
• Ensure interactions comply with company policies, industry regulations, and legal requirements.
• Monitor and evaluate call quality against service standards.

Candidate qualifications

• Real estate experience is mandatory.
• Excellent verbal and written communication skills; ability to convey information clearly and persuasively.
• Customer service experience is expected; real estate or related-field experience is described as ideal.
• Understanding of real estate terminology, market trends, and property types, and familiarity with buying, selling, and leasing processes.
• Ability to generate and qualify leads, support sales processes, and assist with closing deals.
• Proficiency with CRM software and call center technologies; ability to learn new systems quickly.
• Strong organization, attention to detail, issue resolution, and ability to manage multiple calls and tasks while maintaining service quality.
• Sales or telemarketing experience is a plus.

What the employer offers

• Competitive salary, employment visa, health insurance, and annual ticket allowance.
• Professional development and career advancement opportunities.
• Collaborative work environment focused on excellence and innovation.