Call Center Agent
About This Role
Job Requirements
- Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain up-to-date knowledge of automotive products, promotions, and company policies.
- Document all customer interactions in the company's CRM system for future reference and analysis.
Skills
- Customer Focus
- Effective Communication
- Good computer skills
- Good multi-tasking skills Good Command in English (Written & Spoken)
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