Call Center Agent

About Jeeny:

About the role

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Handle and resolve help center tickets through designated channels, ensuring timely and accurate responses.
• Respond to customer inquiries and provide accurate information about products, services, and processes.
• Identify customer needs and resolve issues efficiently or escalate them when required.
• Record customer interactions, requests, and resolutions accurately in the CRM or ticketing system.
• Follow company policies, procedures, and customer service standards.
• Meet assigned KPIs, including SLA, call handling time, productivity, quality, and customer satisfaction.
• Handle customer complaints professionally and work toward effective resolutions.
• Coordinate with other departments when customer issues require further investigation or action.
• Contribute to team goals and support a positive customer experience.

Requirements

• High School Diploma or equivalent required; a Bachelor’s degree is strongly preferred.
• Strong verbal and written communication skills.

Benefits

• Be part of one of the leading mobility platforms in the region.
• Work in a dynamic and collaborative environment.
• Opportunity to lead impactful finance initiatives and process improvements.
• Career growth and professional development opportunities.