Call Center Agent
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Key skills for this role
About the Role
· Managing inbound calls from customers and responding to their queries \& complaints · Handle customer queries over the phone/Email and WhatsApp CRM · Manage and resolve customer complaints · Place outbound calls to follow\-up customer complaints when necessary · Documents all call information’s based on SOP · Provide daily reports to supervisor / Department head on the pending complaints · Complete daily payments on Unsuccessful transactions **Requirements/ Qualifica
Key Skills for This Role
Full Job Posting
Overview
· Managing inbound calls from customers and responding to their queries & complaints
· Handle customer queries over the phone/Email and WhatsApp CRM
· Manage and resolve customer complaints
· Place outbound calls to follow-up customer complaints when necessary
· Documents all call information’s based on SOP
· Provide daily reports to supervisor / Department head on the pending complaints
· Complete daily payments on Unsuccessful transactions
Requirements And Qualifications
- · Prefer to have Bachelor Degree
- · Must be fluent in Hindi & English
- · Proficient in Computer
- · Good Typing and data entry skills
- · Must be a good communicator
- Pay: AED3,000.00 - AED3,500.00 per month
- Ability to commute/relocate:
- Mussafah: Reliably commute or planning to relocate before starting work (Required)
Experience
- Call centre: 1 year (Preferred)
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