Call Center Agent (Inbound & Outbound) Customer Service – UAE Based
Role Overview
Manage inbound and outbound customer calls for a customer-focused call center role.
Support order and delivery inquiries, updates, and fulfillment coordination.
Key Skills for This Role
Full Job Posting
Role overview
Manage inbound and outbound customer calls for a customer-focused call center role.
Support order and delivery inquiries, updates, and fulfillment coordination.
Responsibilities
- Make outbound calls and handle inbound calls.
- Schedule delivery timings and confirm customer addresses.
- Create and update orders and accurately enter customer information in the system.
- Handle inquiries, complaints, and order status updates.
- Coordinate with delivery and operations teams for smooth order fulfillment.
- Follow up on pending confirmations and unresolved cases.
Requirements
- Must currently be in the UAE.
- Fluent spoken and written English is mandatory.
- Arabic speaking is an advantage.
- Strong communication and problem-solving skills; comfort with high call volumes and professional phone etiquette.
- Comfort using CRM systems and computer applications.
- Previous experience in call center, customer service, or delivery operations.
Workplace and employment
- Work location is in person; Dubai is listed as preferred.
- Job is full-time and permanent.
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