Call Center Agent

Job Summary

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
• Assist customers with bookings, reservations, and general inquiries.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Provide accurate information regarding company services, promotions, and policies.
• Maintain accurate customer records and update the CRM or booking system.
• Follow up with customers regarding inquiries, bookings, and feedback.
• Coordinate with operations and other departments to ensure customer requests are fulfilled.
• Meet daily and monthly performance targets, including response time and customer satisfaction.
• Ensure all customer interactions comply with company standards and procedures.

Qualifications

• Previous experience in a **Call Center** or **Family Entertainment Center (FEC)** is preferred.
• Excellent verbal and written communication skills in **English**.
• Arabic language skills are an advantage but not mandatory.
• Strong customer service and problem-solving abilities.
• Good computer skills, including Microsoft Office and CRM/booking systems.
• Ability to work in a fast-paced environment.
• Professional, positive attitude with excellent interpersonal skills.
• Flexible to work shifts, weekends, and public holidays when required.
• Must be available to **join immediately**.

Preferred Skills

• Experience handling high call volumes.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and organizational skills.
• Experience in hospitality, entertainment, or customer service industries is an advantage.

Benefits

• Competitive salary
• Employment visa provided
• Medical insurance
• Annual leave as per UAE Labour Law
• Opportunities for career growth and development

Application Question(s)

• Are you currently based in the UAE?
• How many years of call center experience do you have?
• Do you have experience working in a Family Entertainment Center (FEC)?
• Are you available to join immediately?
• What is your current visa status?

To Apply