Call Center Agent
Skills
About This Role
Job Summary
This role performs calls mainly in Arabic language.
Arabic language proficiency is non-negotiable for performing this role.
The Call Center Executive is responsible for handling inbound and outbound patient communications, appointment scheduling, insurance verification coordination, and delivering excellent customer service in line with the clinic’s service standards.
The role plays a key part in ensuring patient satisfaction, efficient clinic utilization, and professional brand representation.
Patient Communication & Appointment Handling
- Answer incoming calls promptly and professionally.
- Schedule, reschedule, and confirm patient appointments across branches.
- Conduct reminder calls and follow-ups to reduce no-shows.
- Handle inquiries related to services, timings, pricing frameworks (as approved), and doctors’ availability.
- Escalate complaints or clinical concerns to supervisors appropriately.
System & Data Management
- Accurately update patient records in the clinic management system.
- Record call outcomes, cancellations, and feedback.
- Maintain confidentiality and comply with data protection policies.
Insurance & Coordination Support
- Coordinate with insurance teams regarding eligibility and approvals.
- Collect basic patient insurance information before visits.
- Route billing or coverage queries to the concerned department.
Inter-Department Coordination
- Liaise with reception teams, nurses, and doctors regarding schedules.
- Communicate urgent cancellations or late arrivals.
- Support branch operations during peak hours.
Service Quality & Compliance
- Maintain professional telephone etiquette at all times.
- Follow clinic SOPs and quality guidelines.
- Meet KPIs related to call volume, booking conversion, attendance rate, and patient satisfaction.
- Adhere to UAE labour and healthcare regulatory requirements.
Qualifications & Experience
- High school diploma or bachelor’s degree preferred.
- Minimum
- 2 years
experience
- in a healthcare - call center role (dental experience preferred).
- Experience using appointment scheduling software or hospital systems is an advantage. (Doc32 preferred)
- Familiarity with UAE-Abu Dhabi healthcare/insurance process.
Skills & Competencies
- Excellent verbal communication skills in Arabic and English.
- Strong customer service mindset.
- Ability to multitask and work under pressure.
- Computer literacy and fast typing.
- Professional phone manner and empathy with patients.
- Team player with strong coordination abilities.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Outbound Call Center Agent
Connecting Talent · Dubai
UAE Based Applicants Only Tele Sales Representative (Hindi Speakers) Salary : AED 3000 + Performance Incentives Availability : Immediate Joiners Only Employment Type: Full-Time About the Role: • Handle high-volume outbou
Skills
Call center agent-Motor Insurance-6 Months Contract
TASC Outsourcing · Dubai
Position: Call center agent (motor Insurance) Location: Dubai Salary- 4500 Type: Outsource Contract- 6 Months (Temp role) Key Responsibilities Handle inbound and outbound customer calls professionally Respond to cu
Skills
CID / Call Center Agent
Marriott International · United Arab Emirates
Guest Experience Experts deliver memorable services, manage guest requests, and enhance experiences with a high school diploma required.
Skills
Call Center Representative
Bit Culture Commercial Brokerage LLC · Dubai
Location: 3907, Latifa Tower, Sheikh Zayed Road, Dubai (Near Emirates Tower Metro Station) Walk-In Interview Schedule: Monday to Friday 1st to 5th June 2026 10:00 AM – 12:30 PM 1:30 PM – 4:00 PM Indi@n n@tionality only.
Skills
Arabic Call Center - Telesales Agents .... {Aesthetic Clinic Experience - Dubai}
ONEA Clinic LLC · Dubai
Bilingual Telesales & Call Center Agent – Aesthetic Clinic Experience Required - Dubai, UAE - Full-Time - AED 3,500 Salary + Commission We are hiring a Bilingual Telesales & Call Center Executive for a premium Aesthetic
Skills
Call center
Glow up clinic · Dubai
Hiring – Call Center Staff for Medical & Aesthetic Center Location: Dubai Company: Glow Up Medical Center Glow Up Medical Center is looking for experienced Call Center Staff to join our team. Candidates with experience i
Skills
Yesterday
Apply Now↗Apply Now ↗CID / Call Center Agent
The Ritz-Carlton Hotel Company, L.L.C. · Abu Dhabi
Additional Information Job Number 26061904 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates
Skills
Yesterday
Apply Now↗Apply Now ↗call center arabic female
MEDICAL CENTER · Jumeirah
Key Responsibilities Inbound & Outbound Calls: Answer incoming customer calls promptly and make outbound calls for follow-ups, sales, or appointment scheduling. Inquiry Resolution: Listen attentively to customer needs,
Skills
Yesterday
Apply Now↗Apply Now ↗Call Center/Customer Service Agent
Legend Holding Group · Dubai
Job Title: Call Center Agent/Customer Service Agent Location: Al Quoz, Dubai, UAE Salary Range: AED 2,500 – AED 4,000 Joining Requirement: Immediate Joiner Preferred Job Summary: Legend World Rent A Car is looking for a
Skills
Yesterday
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required