Call Center Agent
Role Overview
Dr. Firas Dental & Orthodontic Center is looking for a professional and customer-focused Call Center Agent in Abu Dhabi.
The role handles patient communications, appointment scheduling, and inquiries to ensure excellent service and efficient coordination across clinic branches.
The role supports patient experience, clinic operations, and professional communication standards.
Key Skills for This Role
Full Job Posting
Job Overview
Dr. Firas Dental & Orthodontic Center is looking for a professional and customer-focused Call Center Agent in Abu Dhabi.
The role handles patient communications, appointment scheduling, and inquiries to ensure excellent service and efficient coordination across clinic branches.
The role supports patient experience, clinic operations, and professional communication standards.
Patient Communication & Appointment Handling
- Answer incoming patient calls professionally and efficiently.
- Schedule, reschedule, and confirm patient appointments.
- Conduct appointment reminder calls to reduce no-shows.
- Provide information about clinic services, doctor availability, and operating hours.
- Escalate patient complaints or concerns to supervisors when necessary.
System & Patient Data Management
- Accurately update patient records in the clinic management system.
- Document call outcomes, cancellations, and feedback.
- Maintain strict confidentiality of patient information.
Insurance & Coordination Support
- Coordinate with the insurance department regarding patient eligibility and approvals.
- Collect patient insurance information prior to appointments.
- Direct billing or coverage inquiries to the appropriate department.
Interdepartmental Coordination
- Communicate with reception teams, nurses, and doctors regarding appointment schedules.
- Notify relevant departments regarding cancellations or patient delays.
- Support branch operations during busy clinic hours.
Education & Experience
- High School Diploma or equivalent is required.
- Bachelor's degree is an advantage.
- Minimum 2 years experience as a Call Center Agent, Receptionist, or Customer Service Representative.
- Experience in healthcare or dental facilities is preferred.
Skills
- Fluent in Arabic and English is required.
- Strong communication and listening skills.
- Experience using patient management systems or EMR.
- Good telephone handling skills.
- Knowledge of Dok32 system is an advantage.
Preferred Skills
- Experience working in a dental or medical facility.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong organization and time management skills.
- Compassionate and patient-focused communication style.
Why Join Us
The center is committed to delivering high-quality dental care and exceptional patient service.
The team values professionalism, teamwork, and continuous improvement in healthcare experiences.
Employment Details
- Job Type: Full-time.
- Work Location: In person.
- Abu Dhabi: Reliably commute or planning to relocate before starting work is preferred.
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