CAFM OPERATOR

Job Overview

CAFM System Operation & Management

• Operate and maintain the CAFM platform (e.g., MRI Evolution or similar) ensuring it aligns with the organization's needs and standards.
• Input, update, and manage asset registers, PPM plans, maintenance schedules, and projects.
• Track and ensure work orders, preventive maintenance tasks, reactive and corrective maintenance are completed.
• Generate and distribute scheduled and ad-hoc reports from the CAFM system to management and other stakeholders.

User & Helpdesk Support

• Serve as the first point of contact for internal CAFM-related helpdesk queries.
• Assign work orders to the appropriate resource based on skill, location, & availability.
• Log, track, and resolve user issues and service requests related to CAFM and facility operations.
• Escalate complex technical issues to the appropriate IT or CAFM Specialist teams as needed.
• Provide first-line CAFM system support to users across the organization.
• Deliver training sessions or create user guides to enhance system understanding and user adoption.
• Follow up on assigned tasks to ensure timely execution and status updates in CAFM.
• Coordinate emergency or high-priority work orders and ensure prompt resolution.
• Maintain clear communication with all stakeholders during the lifecycle of workorder

Support for Facility Management Operations

• Assist FM team with work order lifecycle management, resource allocation, and operational planning.
• Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through CAFM reporting.
• Support the onboarding of new properties, assets, PPM plans, and maintenance programs into the system.

Data Integrity & Quality Assurance

• Regularly audit and validate CAFM system data to ensure accuracy, consistency, and completeness.
• Work closely with technical teams, service providers, and facility coordinators to ensure real-time updates and service tracking.
• Proactively identify data discrepancies and recommend corrective actions to uphold operational excellence.
• Monitor system performance and escalate technical issues to CAFM Specialist or DPWCAFM team.
• Compliance and Documentation
• Ensure all CAFM records meet organizational and regulatory compliance standards.
• Keep accurate and updated documentation on system configurations, workflows, assets, and maintenance histories.

Continuous Improvement and Kaizen Initiatives

• Actively participate in regular reviews of CAFM or FM processes with FM team.
• Identify inefficiencies, propose process enhancements, and support the implementation of improvements.
• Drive a culture of continuous improvement, innovation, and collaboration, in line with We One Service and DP World's operational excellence principles.

Skills and Qualifications

• Diploma or Bachelor's degree in FM, Engineering, IT, or a related field.
• Proven experience operating CAFM systems (preferably MRI Evolution or IBM Maximo).
• Strong understanding of Facilities Management processes and terminology.
• Experience in helpdesk operations and dispatching or coordinating work orders.
• Excellent attention to detail and commitment to data accuracy.
• Good analytical skills and proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work independently as well as collaboratively within a team.
• Strong communication and organizational skills.
• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.
• DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
• With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
• We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
• What's more, we're reshaping the future by investing in innovation.
• From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
• DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
• We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential.
• We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies.
• Free minds and different perspectives are changing our world, and together we can change what’s possible.

We Make Trade Flow