CAFM Operator (Mobile Maintenance Team Coordinator)

About This Role

Job Summary:

The CAFM Operator is responsible for managing and coordinating maintenance activities through the CAFM system for a mobile workforce. The role ensures efficient communication between clients, internal teams, and field technicians, while maintaining accurate records and generating periodic reports (daily, weekly, and monthly).

Key Responsibilities:

1. CAFM System Management

* Operate and maintain the CAFM system for logging, tracking, and closing service requests.

* Assign work orders to mobile technicians based on priority, location, and skill set.

* Monitor job status in real-time and ensure timely updates in the system.

* Ensure all job data, materials used, and completion details are accurately recorded.

2. Coordination & Dispatching

* Act as the central point of contact between customers, supervisors, and technicians.

* Dispatch technicians efficiently to multiple locations.

* Follow up on job progress and ensure SLA/KPI compliance.

* Coordinate emergency and reactive maintenance requests.

3. Customer Communication

* Receive service requests via calls, emails, or app.

* Provide customers with updates on job status and estimated completion time.

* Escalate critical issues to management when required.

* Ensure high customer satisfaction through professional communication.

4. Reporting & Documentation

* Prepare and submit:

* Daily job status reports

* Weekly performance reports

* Monthly maintenance and KPI reports

* Track technician productivity, response times, and job completion rates.

* Maintain proper documentation for audits and client reporting.

5. Team & Performance Monitoring

* Monitor technician attendance, job allocation, and productivity.

* Identify delays, inefficiencies, and recurring issues.

* Support supervisors with data-driven insights to improve operations.

6. Compliance & Quality Control

* Ensure all tasks are aligned with company procedures and HSE standards.

* Verify job completion quality through system updates and feedback.

* Maintain accurate records for inspections and audits.

Requirements:

Education:

* Diploma or Bachelor’s degree in Engineering, IT, or Facilities Management (preferred)

Experience:

* Minimum 2–4 years experience in CAFM/FM operations

* Experience in facilities management or maintenance companies in the UAE is highly preferred

Skills:

* Strong knowledge of CAFM systems (e.g., Maximo, CAFM Explorer, etc.)

* Excellent coordination and multitasking abilities

* Strong communication skills (English required; Arabic is a plus)

* Good reporting and Excel skills

* Ability to work under pressure in a fast-paced environment

Key Competencies:

* Problem-solving mindset

* Time management and prioritization

* Attention to detail

* Customer-oriented approach

* Team coordination and leadership support

Optional (Recommended for Your Operation):

* Valid UAE driving license (advantage)

* Experience managing mobile maintenance teams (multi-site operations)

* Familiarity with AMC contracts and SLA-driven environments

Job Type: Full-time

Work Location: In person