CAFM Operator (Mobile Maintenance Team Coordinator)

Overview

***1. CAFM System Management***

• Operate and maintain the CAFM system for logging, tracking, and closing service requests.
• Assign work orders to mobile technicians based on priority, location, and skill set.
• Monitor job status in real-time and ensure timely updates in the system.
• Ensure all job data, materials used, and completion details are accurately recorded.

***2. Coordination & Dispatching***

• Act as the central point of contact between customers, supervisors, and technicians.
• Dispatch technicians efficiently to multiple locations.
• Follow up on job progress and ensure SLA/KPI compliance.
• Coordinate emergency and reactive maintenance requests.
• ***3.
• Customer Communication***
• Receive service requests via calls, emails, or app.
• Provide customers with updates on job status and estimated completion time.
• Escalate critical issues to management when required.
• Ensure high customer satisfaction through professional communication.

***4. Reporting & Documentation***

• Prepare and submit:
• Daily job status reports
• Weekly performance reports
• Monthly maintenance and KPI reports
• Track technician productivity, response times, and job completion rates.
• Maintain proper documentation for audits and client reporting.

***5. Team & Performance Monitoring***

• Monitor technician attendance, job allocation, and productivity.
• Identify delays, inefficiencies, and recurring issues.
• Support supervisors with data-driven insights to improve operations.

***6. Compliance & Quality Control***

• Ensure all tasks are aligned with company procedures and HSE standards.
• Verify job completion quality through system updates and feedback.
• Maintain accurate records for inspections and audits.
• ***Requirements:***
• ***Education:***
• Diploma or Bachelor’s degree in Engineering, IT, or Facilities Management (preferred)
• ***Experience:***
• Minimum 2–4 years experience in CAFM/FM operations
• Experience in facilities management or maintenance companies in the UAE is highly preferred
• ***Skills:***
• Strong knowledge of CAFM systems (e.g., Maximo, CAFM Explorer, etc.)
• Excellent coordination and multitasking abilities
• Strong communication skills (English required; Arabic is a plus)
• Good reporting and Excel skills
• Ability to work under pressure in a fast-paced environment
• ***Key Competencies:***
• Problem-solving mindset
• Time management and prioritization
• Attention to detail
• Customer-oriented approach
• Team coordination and leadership support
• ***Optional (Recommended for Your Operation):***
• Valid UAE driving license (advantage)
• Experience managing mobile maintenance teams (multi-site operations)
• Familiarity with AMC contracts and SLA-driven environments