Café Supervisor/Manager

Role Description

Operations and Team Leadership

• Oversee daily café operations and ensure smooth, efficient service.
• Lead, supervise, train, and motivate café staff.
• Prepare staff schedules and monitor attendance and performance.
• Handle customer enquiries, feedback, complaints, and special requests.
• Coordinate with baristas and kitchen staff for timely order preparation.

Quality and Financial Controls

• Monitor coffee, beverage, food quality, presentation, and service standards.
• Manage inventory, stock levels, purchasing, and supplier coordination.
• Monitor sales, revenue, operating costs, and overall café performance.
• Control food and beverage waste and use supplies efficiently.
• Monitor POS transactions, cash handling, and daily sales reconciliation.
• Prepare sales, stock, and operational reports for management.

Improvement and Compliance

• Support promotions, events, new menu launches, and marketing activities.
• Maintain the café, counter, kitchen, equipment, and dining areas.
• Ensure compliance with food safety, hygiene, and workplace safety requirements.
• Identify opportunities to improve customer satisfaction, sales, and operational efficiency.
• Perform other café management duties as assigned.

Qualifications

• Previous café, restaurant, or food and beverage experience is preferred.
• Supervisory or management experience is an advantage.
• Good knowledge of café operations, coffee and beverage service, and customer service.
• Strong leadership, communication, and team management skills.
• Good knowledge of inventory, purchasing, and basic cost control.
• Familiarity with POS systems is an advantage.
• Professional, responsible, proactive, and customer-focused approach.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work shifts, weekends, public holidays, and overtime when required.