Cabin Service Instructor

Overview

Key Responsibilities

• Deliver customer service training programs for initial, recurrent, upgrade, and ad-hoc cabin crew training.
• Conduct specialized service training covering Grooming Standards, Cabin Service Procedures, Galley Management, POS and Inflight Sales, Hajj & Umrah operations, and Charter Flights.
• Deliver customized training programs for ACMI, wet lease, and third-party crew members in alignment with flyadeal service standards.
• Apply adult learning methodologies and interactive facilitation techniques to ensure effective knowledge transfer.
• Develop, update, and maintain training materials, presentations, job aids, and assessment tools.
• Revise training content in response to operational updates, service procedure changes, and commercial initiatives.
• Ensure all training materials are current, version-controlled, and compliant with flyadeal standards and regulatory requirements.
• Support continuous improvement of training programs to enhance service delivery and guest experience.
• Provide post-training coaching, feedback, and guidance to cabin crew to improve service performance.
• Conduct follow-up observations, refresher training, and performance support sessions.
• Support Line Trainers and Cabin Crew Performance teams with coaching tools and service improvement initiatives.
• Monitor training effectiveness and recommend enhancements based on operational feedback and performance data.
• Ensure service training programs support flyadeal’s brand values and customer experience objectives.
• Maintain consistency in service delivery standards across flyadeal and ACMI/wet lease operations.
• Support corporate initiatives related to customer experience, inflight sales, and service excellence.

Education

• Diploma or Bachelor’s degree in Education, Aviation, Hospitality, Business, or a related field.
• Equivalent airline operational experience may be considered.

Certifications

• Train-the-Trainer or Instructional Design certification is required.
• Customer Service or Service Excellence certification is preferred.
• Certifications in Emotional Intelligence, Coaching, or Conflict Management are desirable.
• Aviation-related certifications (IATA, ICAO) are an advantage.

Experience

• Minimum 3 years of experience in airline cabin crew operations, customer service, or aviation training.
• Proven experience delivering instructor-led customer service or soft skills training.
• Experience in cabin crew service delivery, inflight operations, or training environments.
• Exposure to ACMI, wet lease, or third-party crew training environments is preferred.

Skills & Competencies

• Strong instructional, facilitation, and presentation skills.
• Strong knowledge of cabin crew service standards and inflight operations.
• Ability to design and develop effective training programs and materials.
• Strong coaching and performance development capability.
• Excellent interpersonal, communication, and engagement skills.
• Ability to influence service culture and drive service excellence.
• Strong organizational and planning skills.