C4C - Sales & Services DevOps

About Signify

Key Responsibilities

• Should be able to do Configuration changes, development w.r.t C4C Sales and Services independently
• Provide technical and functional support for SAP C4C Sales and Service Management processes in a global AMS environment.
• Support Service Management Business Process Owners, key users, and local project teams in resolving incidents, service requests, and functional questions.
• Support core SAP Service Cloud processes, including ticket management, service level agreements (SLAs), case routing, field service coordination, customer master data, and service analytics.
• Perform issue analysis, business impact assessment, root cause analysis, and coordination with technical teams, senior functional experts, or external partners.
• Support change requests and upgrades through impact analysis, functional testing, regression testing, and documentation updates.
• Work according to ITIL-based AMS processes, including incident management, service request handling, problem management, and change management.
• Use tools such as ServiceNow, Jira, and Confluence for ticket handling, issue tracking, documentation, and knowledge sharing.
• Support local deployments and hypercare activities by helping users adopt the global template and resolving service-related issues after go-live.
• Collaborate with cross-functional teams in areas such as Sales (O2C), Logistics, Finance, and backend S/4HANA systems.
• Contribute to continuous improvement by identifying recurring issues, proposing improvements, and supporting stabilization of the global template.
• Critical Experiences • Bachelor's degree in Computer Science, Information Technology, or a related technical field, providing foundational knowledge in software development, systems integration, and digital technologies. • Hands-on experience in digital service creation and management, including requirements analysis, technical solution design, and integration of digital services with existing platforms. • Relevant professional certifications such as Certified ScrumMaster (CSM) or ITIL Foundation to support agile collaboration and service management practices.
• Everything we’ll do for you
• You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
• Come join us, and together we can light up the future.
• Critical Experiences
• Bachelor's degree in Computer Science, Information Technology, or a related technical field, providing foundational knowledge in software development, systems integration, and digital technologies.
• Hands-on experience in digital service creation and management, including requirements analysis, technical solution design, and integration of digital services with existing platforms.
• Relevant professional certifications such as Certified ScrumMaster (CSM) or ITIL Foundation to support agile collaboration and service management practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, providing foundational knowledge in software development, systems integration, and digital technologies.