Butler - Male

Role overview

Guest service and coordination

• Welcome guests and provide personalized assistance throughout their stay.
• Anticipate preferences and provide timely service; assist with arrivals, departures, luggage, room introductions, and transport.
• Provide information about hotel facilities, dining, local attractions, and transport.
• Coordinate dining, laundry, housekeeping, transport, amenities, and special arrangements.
• Prepare rooms and suites, checking presentation, supplies, amenities, and guest preferences.
• Serve refreshments and set up or clear in-room dining and beverage arrangements in line with procedures.
• Handle guest belongings and personal information discreetly; record preferences and requests accurately for authorized colleagues.
• Respond to guest feedback and concerns, taking action or escalating when needed.

Operations and standards

• Coordinate with housekeeping, front office, food and beverage, concierge, maintenance, and other departments.
• Monitor supplies and equipment; report replenishment needs, damage, or faults.
• Maintain clean, tidy, well-presented service areas, equipment, and storage.
• Follow procedures for guest safety, security, confidentiality, lost property, emergencies, and incident reporting.
• Maintain knowledge of hotel services and participate in training and service-improvement initiatives.
• Perform other relevant guest-service duties as assigned.

Requirements

• Previous experience in butler, guest relations, concierge, front office, or luxury hospitality is desirable.
• Strong guest-service, communication, interpersonal, organization, and time-management skills.
• Ability to anticipate guest needs, handle requests, and maintain a professional manner under pressure.
• Attention to detail and high personal-presentation standards.
• Discretion and integrity when handling confidential information and belongings.
• Confidence using hotel systems and standard workplace technology.
• Reliable, punctual, able to work independently and contribute to a team.
• Able to stand and walk for extended periods and safely move luggage or service items.
• Flexible to work early mornings, evenings, weekends, and public holidays.